Frequently Asked Questions
Find answers to common questions about our cleaning services.
What areas do you cover?
We provide cleaning services across London and surrounding areas, including Central, North, South, East, and West London, as well as Greater London boroughs. Contact us to confirm coverage in your specific area.
Do you bring your own cleaning supplies?
Yes! We bring all necessary cleaning materials and equipment as standard. However, if you prefer us to use your own products, we’re happy to accommodate that request.
What's the difference between regular cleaning and deep cleaning?
Regular cleaning maintains your home’s cleanliness with standard tasks like dusting, vacuuming, and surface cleaning. Deep cleaning is more intensive, reaching areas not covered in regular cleans like inside cabinets, behind furniture, and detailed grout cleaning.
How far in advance should I book?
We recommend booking at least 48 hours in advance, though we can often accommodate shorter notice for regular cleaning. For deep cleans or end of tenancy services, we suggest booking 5-7 days ahead.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel free of charge up to 24 hours before your scheduled appointment. Cancellations within 24 hours may incur a cancellation fee.
Do you offer same-day service?
We try our best to accommodate urgent requests, but same-day availability depends on our current schedule. Contact us directly to check availability.
Will I have the same cleaner each time?
We aim to send the same cleaner to your property wherever possible to ensure consistency and build a trusted relationship. If your regular cleaner is unavailable, we’ll send an equally qualified team member.
How do I pay for the service?
We accept various payment methods including bank transfer, card payments, and cash. Payment is due upon completion of the service unless you have a regular account with us.
Do I need to sign a contract?
No long-term contracts are required. You can book one-off services or set up regular cleaning without any commitment. For regular services, we work on a rolling basis that you can adjust or cancel with proper notice.
Are there any hidden fees?
No hidden fees! We provide transparent quotes upfront. The only additional charges would be for extra services you request during the clean or if the property requires significantly more work than initially described.
Do you offer discounts for regular customers?
Yes! Customers who book weekly or fortnightly regular cleaning services receive discounted hourly rates. Ask us about our loyalty pricing when you get your quote.
Do I need to be home during the cleaning?
It’s entirely up to you! Many clients provide us with keys or access codes so we can clean while they’re at work. If you prefer to be home, that’s absolutely fine too.
What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not completely happy with any aspect of our service, please let us know within 24 hours and we’ll return to address any concerns at no extra charge.
Should I tidy up before you arrive?
A light tidy helps us focus on cleaning rather than organizing. However, if decluttering is part of what you need, let us know and we can discuss additional services.
What about pets?
We love pets! Please let us know about any pets when booking so we can take appropriate precautions. We just ask that they’re kept in a safe, separate area during the clean if possible.
Are your cleaners insured?
Yes, we carry comprehensive insurance coverage for all our cleaning services, giving you complete peace of mind.
Do you do background checks on your staff?
Absolutely. All our team members undergo thorough background checks and reference verification before joining our team.
Are your cleaning products safe?
Yes, we use professional-grade products that are effective yet safe for homes with children and pets. We also offer eco-friendly product options on request.
What COVID-19 safety measures do you follow?
We follow all current health guidelines, including wearing masks if requested, regular hand sanitization, and enhanced cleaning protocols. Our team is fully trained in hygiene best practices.
What areas do you cover?
We provide cleaning services across London and surrounding areas, including Central, North, South, East, and West London, as well as Greater London boroughs. Contact us to confirm coverage in your specific area.
Do you bring your own cleaning supplies?
Yes! We bring all necessary cleaning materials and equipment as standard. However, if you prefer us to use your own products, we’re happy to accommodate that request.
What's the difference between regular cleaning and deep cleaning?
Regular cleaning maintains your home’s cleanliness with standard tasks like dusting, vacuuming, and surface cleaning. Deep cleaning is more intensive, reaching areas not covered in regular cleans like inside cabinets, behind furniture, and detailed grout cleaning.
How far in advance should I book?
We recommend booking at least 48 hours in advance, though we can often accommodate shorter notice for regular cleaning. For deep cleans or end of tenancy services, we suggest booking 5-7 days ahead.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel free of charge up to 24 hours before your scheduled appointment. Cancellations within 24 hours may incur a cancellation fee.
Do you offer same-day service?
We try our best to accommodate urgent requests, but same-day availability depends on our current schedule. Contact us directly to check availability.
Will I have the same cleaner each time?
We aim to send the same cleaner to your property wherever possible to ensure consistency and build a trusted relationship. If your regular cleaner is unavailable, we’ll send an equally qualified team member.
Are there any hidden fees?
No hidden fees! We provide transparent quotes upfront. The only additional charges would be for extra services you request during the clean or if the property requires significantly more work than initially described.
How do I pay for the service?
We accept various payment methods including bank transfer, card payments, and cash. Payment is due upon completion of the service unless you have a regular account with us.
Do I need to sign a contract?
No long-term contracts are required. You can book one-off services or set up regular cleaning without any commitment. For regular services, we work on a rolling basis that you can adjust or cancel with proper notice.
Are there any hidden fees?
No hidden fees! We provide transparent quotes upfront. The only additional charges would be for extra services you request during the clean or if the property requires significantly more work than initially described.
Do you offer discounts for regular customers?
Yes! Customers who book weekly or fortnightly regular cleaning services receive discounted hourly rates. Ask us about our loyalty pricing when you get your quote.
Do I need to be home during the cleaning?
It’s entirely up to you! Many clients provide us with keys or access codes so we can clean while they’re at work. If you prefer to be home, that’s absolutely fine too.
What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not completely happy with any aspect of our service, please let us know within 24 hours and we’ll return to address any concerns at no extra charge.
Should I tidy up before you arrive?
A light tidy helps us focus on cleaning rather than organizing. However, if decluttering is part of what you need, let us know and we can discuss additional services.
What about pets?
We love pets! Please let us know about any pets when booking so we can take appropriate precautions. We just ask that they’re kept in a safe, separate area during the clean if possible.
Are your cleaners insured?
Yes, we carry comprehensive insurance coverage for all our cleaning services, giving you complete peace of mind.
Do you do background checks on your staff?
Absolutely. All our team members undergo thorough background checks and reference verification before joining our team.
Are your cleaning products safe?
Yes, we use professional-grade products that are effective yet safe for homes with children and pets. We also offer eco-friendly product options on request.
What COVID-19 safety measures do you follow?
We follow all current health guidelines, including wearing masks if requested, regular hand sanitization, and enhanced cleaning protocols. Our team is fully trained in hygiene best practices.
Still Have Questions?
We’re here to help! Get in touch with us and we’ll be happy to answer any questions you have.